Request Account or Data Deletion

How to make a request

Email privacy@hysanedu.com with the subject Hysan Mobile Account or Data Deletion Request.

Please include:

• your full name;
• the email address linked to the account, if available;
• your student number, if applicable; and
• whether you are requesting account deletion, correction, or deletion of specific personal information.

What happens next

We will verify the request and may ask for information necessary to confirm your identity or authority to make the request. We will then deactivate or delete the account and applicable personal information, unless Hysan must retain specific records for educational, legal, administrative, security, or dispute-resolution purposes.

Important for students and guardians

If the account belongs to a student, a parent, guardian, or authorised Hysan representative may be asked to confirm the request. Some school records, such as attendance, assessment, enrolment, or financial/administrative records, may be retained where required or reasonably necessary under Hysan's record-retention practices.

Questions

For privacy questions, contact privacy@hysanedu.com. Read the full Hysan Mobile Privacy Policy.