Privacy Policy

1. Overview

Hysan Education (“Hysan,” “we,” “us,” or “our”) provides Hysan Mobile, a learning and school-management application for authorised students and, where applicable, their parents, guardians, teachers, and school staff. This Privacy Policy explains how we collect, use, store, and share personal information when you use Hysan Mobile and its related services.

2. Information we collect

Depending on your role and the features you use, we may process:

• Account and profile information: name, email address, student number or staff identifier, profile photo, password credentials (stored in protected form), and account status.
• Student and guardian information: contact details, address, date of birth, gender, nationality, emergency-contact information, and guardian name, relationship, and phone number, where supplied to Hysan.
• Learning and school records: programme, course, class and schedule information, attendance and QR attendance check-ins, achievements, assessments, test results, assignments, leave requests, announcements, and related learning progress.
• Files and photos you choose to provide: profile photos and documents or files submitted for class assignments or materials.
• Device and service information: session information, IP address, browser or device user-agent information, and push-notification tokens when notifications are enabled.

3. How we use information

• Provide, secure, and administer your account and access to the appropriate school services.
• Deliver classes, schedules, learning materials, assignments, attendance, progress, assessments, and school communications.
• Verify attendance when you choose to scan an attendance QR code.
• Send service-related emails, announcements, and push notifications when enabled.
• Respond to support requests, prevent misuse, troubleshoot errors, and protect the security of our systems.
• Comply with applicable legal, educational, and record-keeping obligations.

4. Device permissions

Hysan Mobile requests permissions only when you use the related feature:

• Camera: to scan an attendance QR code and, where available, to take a profile photo.
• Photos and media: to choose or update a profile photo, attach a permitted file, or save/download content that you request.
• Files and documents: to select assignment files or access class materials that you choose to open.
• Notifications: to send class news, announcements, and other school-service updates. You can turn notifications off in your device settings.

You may decline a permission, but the related feature may not work.

5. How we share information

We share information only as needed to operate Hysan Mobile and provide school services:

• With authorised Hysan personnel, teachers, and school administrators according to their roles and permissions.
• With service providers that help us operate the service, including cloud hosting, database, object-storage, email-delivery, and push-notification providers. These providers process information only to provide their services to us.
• With Google/Firebase and platform notification services when push notifications are enabled, so a notification can be delivered to your device.
• When required by law, to protect rights, safety, or security, or in connection with a lawful business transfer.

We do not sell personal information or use it for targeted advertising.

6. Storage, security, and retention

We use reasonable technical and organisational safeguards designed to protect information, including authenticated access controls, role-based permissions, protected account credentials, and controlled file access. No system can guarantee absolute security.

We retain information for as long as needed to provide the service, maintain educational and administrative records, resolve disputes, meet legal obligations, and enforce our agreements. The applicable retention period may vary by the type of record and Hysan's operational requirements.

7. Children and student information

Hysan Mobile is an education service. Student accounts and student information are managed through Hysan and, where appropriate, a parent, guardian, or authorised school representative. If you are a parent or guardian and have questions about a child's information, please contact us using the details below.

8. Your choices and requests

You may request access to, correction of, or deletion of your personal information, subject to Hysan's educational, legal, and administrative record-retention obligations. You may also request account deletion. See our Account Deletion page for instructions.

9. Changes to this policy

We may update this Privacy Policy when our services, legal requirements, or data practices change. We will post the updated version here and update the effective date.

10. Contact us

For privacy questions, data requests, or account-deletion requests, email privacy@hysanedu.com and include the account email address or student number needed for us to identify the request.

Website: https://hysanedu.com